Shipping policy
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays). You will receive a shipment notification when your order has shipped.
Orders with out of stock items typically ship within 7-10 days (our manufacturing time), but may ship sooner from one of our dealers if all items are in stock with a dealer.
Domestic Shipping Options and Rates
Shipping options and rates for your order will be calculated and displayed at checkout.
International Shipping Options, Rates and Taxes/Duties
Shipping options and rates for your order will be calculated and displayed at checkout.
Any applicable import taxes and duties are included at checkout. We include these fees so there are no surprise charges due during the delivery process. We purcahse DDP (Prepaid Taxes & Duties) shipping labels from our carriers to ensure a smooth customs clearance process.
Shipping Carriers & Delays
We utilize popular shipping carriers like FedEx, UPS & USPS for all shipments. Once an order has been dispatched from our facility, we are subject to the shipping carrier's policies, procedures, and estimated delivery times. While we work closely with our carriers to ensure timely delivery, please be aware that any delays that occur after the package is handed over to the carrier are outside of our control. Our company is not responsible for shipping delays caused by:
- Carrier Issues: Delays within the carrier's network (e.g., sorting errors, missed scans, operational issues).
- External Factors: Weather events, natural disasters, peak season surges (holidays), or other unforeseen circumstances.
Late Deliveries & Refunds
Shipping costs reflect the carrier's service. In the event of a significant delay, we recommend tracking your package directly on the carrier's website. If you believe there is an issue please contact us with your name and order number, and we will look into it for you.
Please note we do not offer refunds on shipping fees for delayed packages if the delay is caused by the carrier.
How do I check the status of my order?
Once your order has shipped, you will receive a notification from us which will include a tracking number you can use to check it's status. You can also login to your account and check the status of your order from within your customer account.
If you haven’t received your order within 10 days of receiving your shipping confirmation, please use the tracking number to check the shipment progress on the carrier's website. If you believe there is an issue please contact us with your name and order number, and we will look into it for you.