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Shipping policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays). You will receive a shipment notification when your order has shipped.

Orders with out of stock items typically ship within 7-10 days (our manufacturing time), but may ship sooner from one of our dealers if all items are in stock with a dealer. 

Domestic Shipping Options and Rates 

Shipping options and rates for your order will be calculated and displayed at checkout.

International Shipping Options, Rates and Taxes/Duties

Shipping options and rates for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Planted Technology is not responsible for these charges. If they are applicable, they are your responsibility as the customer.

How do I check the status of my order?

Once your order has shipped, you will receive a notification from us which will include a tracking number you can use to check it's status. You can also login to your account and check the status of your order from within your customer account.

If you haven’t received your order within 10 days of receiving your shipping confirmation, please use the tracking number to check the shipment progress on the carrier's website. If you believe there is an issue please contact us at sales@plantedtechnology.com with your name and order number, and we will look into it for you.

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