- Shipping & Delivery
- Returns & Replacements
- Viewing Orders
- Updating Account Information
Shipping & Delivery
Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. The available shipping options will be visible in your cart at checkout. UPS shipments and deliveries only occur on weekdays. USPS shipments may be picked up & delivered on weekend days as well as weekdays. Shipping costs are subject to change and will be determined at the time your order is placed. Shipments and delivery times may vary based on product availability.
Returns & Replacements
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of uninstalled/unused or defective products. Used/installed products cannot be returned unless defective. All returns must be issued a Return Authorization (RA) number and the product(s) must be in the same condition as when it was received. The customer will be responsible for the return shipping costs unless the product is defective. Any used/installed product or order returned without an RA number may not be refunded and/or a restocking fee may apply. Products must be returned within 30 days of the invoice date, with an issued RA number. If the order was placed through an authorized dealer please contact them directly and refer to their return policy.
Orders placed by retail customers on our website are available to be filled by our dealers and will be processed within one business day after being placed. The order will be shipped from the closest dealer with the items in stock. If none of our dealers are able to fill the order by the next business day, we'll fill and ship the order directly from our inventory. Orders with out of stock items typically ship within a week.
Orders placed by wholesale customers are allocated and filled in the order they are placed. Orders with out of stock items typically ship within a week.
Retail customers' payments are processed through Shopartron. Shopatron is the third party company that assigns orders placed on our website to our stocking dealers based on location and inventory. Shopatron accepts all major credit cards and Paypal. Any refunds for returns will also come directly from Shopatron.
Wholesale customers' payments are processed at checkout directly by Planted Technology. We accept all major credit cards as well as Paypal.
Retail customers can view orders by logging into their Shopatron account. Just click "Account" in the upper right corner and then click "My Account" to be directed to the Shopatron login page.
Wholesale customers can view orders by logging in to their account or by clicking "Orders and Returns" at the bottom of the page in the Dealer section, and entering the requested information in the blank fields. To login to your wholesale account click "My Account" under the Dealer section at the bottom of the page and enter your email address and password and then click "Login."
Updating Account Information
Retail customers can update their account information by logging into their Shopatron account. Just click "Account" in the upper right corner and then click "My Account" to be directed to the Shopatron login page.
Wholesale customers can update their account information by logging into their account. Just click "My Account" under the Dealer section at the bottom of the page. Enter your email address and password and click "Login." Once logged in click on the links to update your account infromation.